Refund Policy

At Shontay’s Online Deal, your satisfaction is our priority. If you’re not fully happy with your purchase, we’ll do our best to make things right. Please review our refund policy below.

1. Eligibility for Refunds

  • Refund requests must be made within 30 days of delivery.

  • Items must be unused, in original packaging, and in resalable condition.

  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Perishable or consumable products (e.g., food, bait).

  • Personalized, custom-made, or engraved products.

  • Safety and emergency gear once opened (for hygiene and safety reasons).

  • Clearance, promotional, or final sale items.

3. Refund Process

  1. Contact us to request a refund authorization.

  2. If approved, return the item(s) to the address provided.

  3. Once received and inspected, we will notify you about the status of your refund.

  4. Refunds are processed to your original payment method within 7–10 business days.

4. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the refund is due to a defective, damaged, or incorrect item.

  • In cases of defective, damaged, or incorrect items, we will cover the return shipping and provide a full refund.

5. Late or Missing Refunds

  • If you haven’t received a refund within the expected timeframe:

    • First, check with your bank or card provider.

    • Processing times may vary by financial institution.

    • If you still haven’t received your refund, please contact us at via our support