Shipping Policy

At Shontay’s Online Deal, we strive to deliver your outdoor essentials quickly, safely, and affordably. Please review our shipping policy below for details on how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order is shipped, you will receive a confirmation email with tracking information.

  • During peak seasons or high-demand periods, processing times may be slightly longer.

2. Shipping Methods & Delivery Times

We partner with trusted carriers to deliver our products. Estimated delivery times:

  • Standard Shipping (Domestic): 5–10 business days.

  • Express Shipping (Domestic): 2–5 business days.

  • International Shipping: 10–20 business days, depending on destination and customs clearance.

Please note: Delivery times are estimates and may vary based on location, weather conditions, or carrier delays.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the destination, package weight, and shipping method selected.

  • Free Shipping: We may offer free shipping promotions on certain orders or above a minimum purchase threshold.

4. International Shipping

  • We ship to many international locations. Shipping fees and delivery times vary by region.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order through the carrier’s website for the most up-to-date information.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address or unsuccessful delivery attempts, we will notify you. Reshipping fees may apply.

7. Lost or Damaged Packages

  • Lost Orders: If your order does not arrive within the expected timeframe, please contact us, and we will assist with locating your package.

  • Damaged Items: If your order arrives damaged, please email us within 7 days of delivery with photos, and we will arrange a replacement or refund.