Return Policy

At Shontay’s Online Deal, we want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, we’re here to help. Please review our return and refund guidelines below.

1. Eligibility for Returns

You may return most new, unused items within 30 days of delivery for a refund or exchange.
Items must be in their original packaging, unused, and in the same condition as received.
Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

Certain products cannot be returned, including:

Perishable goods (such as food or bait).
Personalized or custom-made products.
Safety and emergency equipment (for hygienic and safety reasons).
Clearance or final sale items.

3. Return Process

Contact our customer support team to request a return authorization.
Carefully package your item(s) with all original materials.
Ship the item back to the return address provided by our team.
Once received and inspected, we will notify you regarding your refund or exchange status.

4. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
In cases of defective or incorrect items, we will cover the return shipping and arrange a replacement or full refund.

5. Refunds

Approved refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the return.
Please note that depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

6. Exchanges

We offer exchanges for items of equal or lesser value (subject to stock availability).
If the new item costs more than the original, you may need to pay the difference.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

Please contact us within 7 days of delivery with order details and photos.
We will arrange a replacement, exchange, or full refund at no additional cost to you.